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Webcelerate Accelerator Webcelerate Edition FAQ
 
ID: 39
Keywords: Broken Images
Question: Once in a while I see a box with an X in it where I would expect an image to appear. What causes this?

Web pages frequently have broken graphics links. However, if you are seeing more than the usual number of broken links, you can confirm that Webcelerate Accelerator isn’t contributing to this problem by following these steps:

  1. Click on the Webcelerate Accelerator icon in the taskbar (blue Webcelerateler icon near the clock)
  2. Select Disable Webcelerate Accelerator from the pop-up menu.
  3. Hold down the Ctrl key and click Refresh in the Internet Explorer window. [Netscrape users, just click Reload.]

If the image appears try enabling Webcelerate Accelerator and doing a Ctrl-Refresh on the problem page. See if the problem reoccurs. Many other factors can cause or contribute to "broken" images on Web pages. Here are some of the more common ones:

  • The Web site is being updated at the same time you request the page. Try re-visiting the Web page after a couple of hours.
  • There might be a more long-term problem with the Web page.
  • Microsoft has confirmed a problem with Internet Explorer versions prior to Explorer 5.5 with Service Pack 2 (case #Q281197). Although Webcelerate recommends Service Pack 3, if it is inconvenient to upgrade a temporary solution to this problem is to refresh the page by clicking Refresh on the Internet Explorer toolbar, or by clicking Refresh on the IE View menu to retrieve the redirected URL and display the missing image. For additional information regarding this problem, please visit Microsoft’s Product Support Services Web site located at: http://support.microsoft.com