It should take you less than 5 minutes to "troubleshoot" Webcelerate Accelerator. That is, to find out if you are getting acceleration and if not, why not. Verification occurs in the following order:

• Do you have Internet access?
• Is Propel Accelerator active?
• Are you getting good acceleration?
• Do diagnostic tests pass?

Do you have Internet access?

Try accessing some popular Web sites. If you have recently installed Propel Accelerator and can no longer access the Internet, see "Troubleshooting Internet Access Difficulties" in Propel Accelerator Help.

Is Propel Accelerator installed, active, and enabled on your computer?

If Propel Accelerator is installed and active on your computer a small blue propeller-like icon will appear in the Windows taskbar area (near the system clock). If Propel Accelerator is active while you are surfing the Internet, the Propel Accelerator icon will appear as opposing white arrows flashing over the propeller. Try accessing a Web site. You should see the arrows flashing as Web pages load.

If you are able to surf the Internet but do not see the arrows, there are several possibilities:

• You are accessing a Web site or other content that Propel Accelerator does not speed up. If you are not sure what content can be accelerated, Click Here for details on what Propel Accelerator does and does not accelerate.
• Propel Accelerator is currently disabled on your computer. If you see red lines around and over the Propel Accelerator icon, it means that Propel Accelerator is disabled. For instructions on how to enable and disable Propel Accelerator Click Here.
• Propel Accelerator or other software on your system may require special configuration. To review the list of software that may require special handling, Click Here.

Click Here for a FAQ designed to help you evaluate the degree of acceleration performance you are getting, if any, as well as further troubleshooting suggestions.

Need additional help?

If you continue to experience technical difficulties when running Propel Accelerator, please email Customer Support with diagnostics and system information.

This information can be obtained by:

1. Clicking on the Propel Accelerator icon (the blue propeller icon in the taskbar, near the clock)
2. Select Diagnostics...
3. Click Run Test (the diagnostic tests may take several minutes to run)
4. Click System Info
5. Click Copy Log