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Propel Accelerator Webcelerate Edition FAQ
 
ID: 76
Keywords: 3rd party, can't access, ZoneAlarm, Zone Alarm, Firewall
Question: I use ZoneAlarms, is that compatible with Webcelerate Accelerator?

Yes. However, there is a compatibility problem between Zone Alarm Pro and Webcelerate Accelerator. If you are using Zone Alarm Pro. We have recently become aware of a problem with incomplete page loads when simultaneously using Propel Accelerator and Zone Alarm Pro, a product from Zone Labs. This will result in pages only partially loading and then stopping ("timing out").

We are currently working with Zone Labs to resolve this problem. In the meantime, if you want to use Zone Alarm Pro and Propel Accelerator at the same time, the workaround is to go into the Zone Alarm Pro control panel and turn off the ad blocking and cookie control features. Note that this problem does not apply to the basic Zone Alarm version.

The original Zone Alarm and Webcelerate Accelerator are fully compatible. To use Webcelerate you will need to answer two ZoneAlarm questions. The easiest way to have ZoneAlarm detect Webcelerate is to stop Webcelerate and then restart it. To stop Webcelerate go to your Start menu, select Programs, then Propel Webcelerate Edition, and select Stop Propel Accelerator Webcelerate Edition. To restart Webcelerate go to your Start menu, select Programs, then Propel Webcelerate Edition, and select Start Propel Accelerator Webcelerate Edition. As soon as Webcelerate Accelerator starts the first time under ZoneAlarm, the ZoneAlarm questions will appear.

  • The first question will asked if it OK for PropelAC.exe to act as a server. You can answer "No" to this question since Webcelerate Accelerator only needs to act as a server for connections originating inside your computer. However it is important to check the box which says, "Remember this answer".
  • Next ZoneAlarm will ask "PropelAC.exe want to acccess this Internet. Is this OK?". This question will not come up until you begin accessing the Internet using Webcelerate Accelerator. For this question you should answer "Yes" and also check the box "Remember this answer" in order for Webcelerate Accelerator to operate properly.

Note: Webcelerate Accelerator will not operate properly if you reboot your computer before answering the ZoneAlarm questions.