Propel Version 4.1

Diagnostics can be useful if you are having problems connecting to the Internet or if the degree of Internet acceleration is less than expected.

Note: More detailed information about the meaning of each diagnostic step, and suggested actions in case a particular test fails can be found in your local Propel Accelerator Help. A link to this file appears on the diagnostics window.

Here is the top portion of the Diagnostics window after the diagnostic test has been run:

Information reported by Propel Accelerator diagnostics includes:

• System resources.
• Basic Internet connectivity.
  
• Packet loss (phone line integrity).
  
• Current line speed.
  
• URL of the Propel Acceleration Service to which you are connected.
  
• Client version and the status of your subscription or free trial.
  
• Advanced speed tests for text and graphics for use by Propel Customer Support.
  
• Graphic acceleration setting.

Runing Diagnostics

1. Click the Propel Accelerator icon.
   
2. Select the Diagnostics menu option.
3. Click the Run Test button.
   

Run Test/Stop Test. This command starts or stops the 8-step diagnostic test.

System Info. If you select System Info from Diagnostics, information about your system will appear:

Copy log. Copies the contents of the Diagnostics window to your computer's clipboard.

Clear log. Clears the Diagnostics window of any previously run diagnostics, including System Info.

Help. Opens Propel Accelerator menu Help to the Diagnostics section.

Each of the diagnostic tests are described in detail in Propel Accelerator Help.

Programs -> {Propel Accelerator program group} -> Help

Sending the Diagnostic Log to Customer Support

If you experience technical difficulties when running Propel Accelerator, you may be asked to send diagnostic information to Customer Support. If this happens, please follow these steps:

1. Press the Clear Log (if diagnostics have already been run during the session).
   
2. Run diagnostic tests (Run Test).
   
3. Get system information (System Info).
   
4. Copy the diagnostic log to your computer's clipboard (Copy Log).
   
5. Paste the diagnostic report into an email and e-mail it to your ISP support engineers.